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Shipping & Returns

Our shipping rates are as follows: Australia post.

All goods are delivered by grand tiles within 2-3 business days after payment has been recieved. A delivery fee will be charged, the amount will defer depending on the items ordered and place where you wish to be delivered. On The site you will only pay for the product itself and will be contacted regarding the delivery fee and timing. Pick up from store can also be arranged.  We cannot except responsibility for item's that are lost or damaged in transit. We do not except any exchanges or refunds.

Refund and Returns

Your satisfaction is our first priority at Grand Tiles Pty Ltd . If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please send it to:

Grand Tiles Pty Ltd
Unit 1 and 2, 20-22 Briens Road Northmead 2152.

OR

Contact Bill : 0424195401

               Fred: 0414257710

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.